ESSENTIAL JOB FUNCTIONS:

• Supervise daily operations for the Rental/Retail shop, Tickets, and Reservation Center in accordance with Granby Ranch policies and budget requirements.
• Supervise, monitor and verify the activity and work completed by the various departments.
• Assist the Commercial Operations Manager interview and hire team members for Tickets, Reservations, Rentals, and Retail.
• Assist the Commercial Operations Manager train all department team members with up-to-date training manuals.
• Complete daily close-outs- accurately check deposits and banks, charges, voids/refunds, discounts of the revenue departments, creating an environment in which the staff must be accountable for their work.
• Develop an understanding of the accounting procedures of the various departments.
• Create staff scheduling and approve timecards bi-weekly for Rentals/Retail, Tickets, and Reservations,
• Assist with development of SOP’s, training and department manuals, conducting training and subsequent documentation.
• Communicate openly and honestly with the Commercial Operations Manager and staff creating lines of communication between both, helping to maintain consistency with procedures and team members.
• Understand and help assist with the various computer software systems and printing mechanics.
• Assist with the retail buy, entry of purchase orders, receiving of inventory, tagging and displays.
• Accurately complete inventory for the Retail shop on the first of every month.
• Accurately complete inventory for the Rental shop by assisting the Rental Technician with weekly/monthly ski gear testing and follow appropriate guidelines.
• Maintain rental fleet and inventory including boots, skis, snowboards, poles and snowshoes.
• Assist in tracking equipment, inventory, check in and check out processes.
• Run all reports for advanced reservations/prepaids for tickets, winter/summer rentals, ski school, and events.
• Process season pass sales and issue passes for all winter staff, summer staff, winter season customers, summer season customers, and Granby Ranch Homeowners.
• Assist/book Group Sales.
• Assist Sales department with wedding tours.
• Support Ski and Ride School Director/Manager with daily operations.
• Support Club Concierge and Ranch Hall with daily operations.
• Maintain an organized, clean, efficient workspace and maintain sanitization throughout the day in accordance with company policy.
• Keeping a calm, organized, and positive environment always.

OTHER DUTIES AND RESPONSIBILITES:

• Take the initiative to observe daily operations and be proactive in discussing your observations with the Commercial Operations Manager.
• Actively participate in developing and improving operations and guest satisfaction.
• Act as a positive, professional role model.
• Maintain an exceptional level of guest service in all interaction with guests, fellow employees, and other department managers.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Working knowledge of computer operating systems and ability to learn POS software systems, assist with troubleshooting IT issues.
• Monitoring/Assessing performance of yourself and other individuals to make improvements or take corrective action.?
• Talking to others to convey information effectively including speaking to and giving direction to large crowds.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Adjusting actions in relation to others’ actions.
• Actively looking for ways to help people.
• Strong administrative, communication, and organizational skills.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Strong computer skills required including a working knowledge of MS Office programs, especially Excel, Outlook and ability to learn new software programs.
• Using a computer application to manage large amounts of information, including inputting data, retrieving specific records, and creating reports to communicate the information.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• High School diploma or equivalent required.
• Knowledge in the ski industry preferred.
• Minimum 2 years of experience in a supervisor role.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Ability to stand for long periods of time.
• Ability to lift up to 30 pounds.
• Climbing stairs, walking, and locating guests outside when necessary

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.